Customer Reviews

Thumbs Up!Hear what our clients have to say! We are extremely grateful for all of the wonderful feedback we have received below.

Please take a moment to share your own experience with us at one of these great review sites. We appreciate your time and look forward to hearing about your personal experience with us.

2017

"It seems to be located in a somewhat sketchy part of town. It's outside the main tourist area on Main Street which looks like it used to be a sort of bustling small-town, but most of the shops are vacant, boarded up, or just small "filler" stores. Among all this, however, is the Rapids Theater. It reminds me a lot of Town Ballroom in downtown Buffalo. There is a balcony level with some booths and tables/chairs right along the edge of the balcony for a nice view that's not too far away. Downstairs on the main floor, you got a wrap-around bar in the middle that serves all the drinks. Upstairs also has another, albeit smaller, bar that serves some well drinks & beer. The decor is very nice and unique. It's quite ornate for this theater, but it's also very well kept, with no signs of chipped or cracked paint. The sound quality was great, as well. The bass reverberates throughout the theater, and the sound is crisp & clear. It holds 1,700 people. It's all standing room downstairs if you're seeing a concert, but more relaxed upstairs with the limited seating. I'd definitely go see another band there again. It just doesn't feel like it's in the best part of town."

Rob

Source: Trip Advisor

2017

"This is really one of my favorite venues to see a concert. I film bands so I've been too many venues. There really isn't a bad spot in the building. You can see the stage from anywhere. The staff is always great, I have never had a problem from the security to the bartenders. Even the washrooms are clean!! That is something you don't see very often at concerts."

PainTV

Source: Trip Advisor

2016

"This venue is one of the best to see a concert at. I've been to at least 10 concerts here. The bar is great, maybe just a little understaffed during big shows. All the bartenders are moving to try to help customers as fast as they can. I will be back here to see my favorite bands."

Jason

Source: Yelp

2016

"We went here for Iration, Hirie, Expanders concert and we really enjoyed this venue. Would definitely come see another concert here another time."

Carrie

Source: Trip Advisor

2016

"A really nice, intimate venue that can handle a decent-sized crowd, has great acoustics, friendly staff, and a beautiful interior design. I attended a sold-out show here recently and though the concert hall was completely filled, it did not feel crowded and everyone was respectful of personal space. My husband and I got there early to stand on the balcony which provides really great views with less of a crowd, and the sound quality is amazing. The historic decor is really beautiful and with good lighting from the performers, makes for a really spectacular concert experience. The women's bathrooms were clean and large, though nothing fancy. There are two bars in the venue, a really large one on the main floor, and a smaller bar on the balcony. There was also a stand that sold pizza, popcorn, and other snacks, though sadly, no coffee. Yes, I am that person who asks for coffee at a metal concert! The bartenders and security staff were all very friendly and helpful. Though it's an 80 minute drive from where I live, I'd gladly attend another concert at the Rapids Theater. It also seems like a nice wedding venue, though the surrounding area is a bit desolate. We had been hoping to grab a beer at a nearby bar before the show, but there isn't much in the immediate area."

Trisha

Source: Yelp

2016

"Been here twice to see BLUE OCTOBER and would come back to check out other shows. Sound and lighting is always great and the staff is top notch. Very accommodating to my mother who wanted a chair (there were none set up for the show) and allowed us to sit in an elevated area so she could still see the stage."

Amber

Source: Trip Advisor

2016

"I have attended two shows at the Rapids Theatre. It is a great place to see live music. In it's past life it must have been some sort of movie theater or possibly opera house. The interior is beautiful. The place is set up so that it is easy to get a nice view of the stage. Sound quality is very good. The staff is very professional and friendly. Huge bar with very attentive bartenders. Bathrooms have been remodeled. One word of warning. There are no seats, everyone has to stand. The neighborhood is a little creepy. Unclear where patrons are supposed to park. That being said, I found free on street parking within a block of the place both times I attended shows."

BrockportFamily

Source: Trip Advisor

2015

"This place is absolutely beautiful inside. It has old style, but looks brand new. The sound was great. The staff and security were pleasant and easy to deal with. It's a bit of a drive for me coming from Rochester but if they have bands that I'd like to see I'll go there again."

Mark

Source: Yelp

2013

"Went there for a Blondie Concert, loved the space. It was spacious, and still has many of the original features. But it also have many modern amenities, a large bar area and a very good stage for concerts. I do hope other gorgeous, but neglected, buildings in this area of Niagara Falls get a similar treatment."

Em

Source: Yelp

2013

"For being a concert venue, this place was surprisingly clean. I loved the $2 small popcorn! That's cheaper than at the movies. The pizza looked like it was made earlier in the day and then burned. I passed on that. I liked how they offered various snack candies also. Their bar has a lot of counter space and the bathrooms had many stalls. I was shocked! This really helped getting into one once the crowd was at full bloom. The television monitors were helpful to see Blondie, since I am short I needed to watch only the screen at times. When I ordered several drinks, the bartender was about to make the drinks when someone else came up. He then made the other persons drinks and walked away without ever giving me my drinks. Sorry I'm not a blonde. I had to order again from another guy who made my drinks quickly and redeemed my bar service experience at this venue. The drinks had a lot of ice, but that is to be expected. I think it was $4 for whiskey with ginger ale. There's also an ATM in case you're low on your cash. There was plenty of parking around the theatre's parking lot on the street. It was a good time."

Elisa

Source: Yelp

2012

"This venue makes for some great, intimate concerts. I caught Morrissey last Friday and let's just say not only was it full to capacity, brimming with fans, the collective sh*t was lost when he came on stage and sang. Oh, Everyday is Like Sunday never sounded so glorious! The venue has a good, liberally stocked bar and the bathrooms are clean."

Dixie

Source: Yelp

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